Remote worker with 8+ years of experience - Last seen 1 year ago

I can communicate clearly in writing to both technical and non-technical customers. Always be friendly, helpful and supportive to customers. Help improve our customer knowledge base and other support materials.

1. Excellent communication: Clear and effective verbal and written communication skills are crucial for understanding and addressing customer needs.
2. Empathy: The ability to understand and share the feelings of customers helps build rapport and provides a positive customer experience.
3. Patience: Dealing with a variety of customer issues requires patience to handle each situation calmly and professionally.
4. Problem-solving: Strong analytical and critical thinking skills enable representatives to identify and resolve customer concerns efficiently.
5. Time management: Effectively managing time ensures that customer inquiries are addressed promptly and efficiently.
6. Product knowledge: A thorough understanding of the products or services allows representatives to provide accurate information and assistance.
7. Adaptability: Being flexible and adaptable helps handle diverse customer situations and evolving work environments.
8. Positive attitude: Maintaining a positive demeanor, even in challenging situations, contributes to a better customer experience.
9. Conflict resolution: The ability to navigate and resolve conflicts with customers diplomatically is crucial for maintaining good relations.
10. Team collaboration: Working well with colleagues and sharing insights enhances the overall performance of the customer service team.

🛂 Nationality	🇿🇦 South Africa
🏡 Residency	🇿🇦 South Africa
📍 Location	🇿🇦 South Africa
Remote OK	rok.co/@vee08
Instagram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	product knowledge adaptability positive attitude
Fluent in	english and afrikaans
Preferred timezone	+8
Preferred annual pay (min)	$45,000/year
Preferred hourly pay (min)	$20/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter