With over 13 years of experience in the customer service industry and a wide range of skills and experience, I am confident that I am the perfect match and that I can make a valuable contribution to any team.
Throughout my career, I have held multiple roles including customer service, technical support (both tier 1 and tier 2), customer retention, training of new hires, on the job support for new agents, quality assurance, sales lead generation and forum moderation.
| ๐ Nationality | ๐ฒ๐ฝ Mexico |
| ๐ก Residency | ๐ฒ๐ฝ Mexico |
| ๐ Location | ๐ฒ๐ฝ Mexico |
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rok.co/@vbalderas |
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| Skilled in | customer support zendesk helpshift technical support problem solving fast learning virtual assistance multitasking office 365 microsoft word word excel microsoft excel microsoft power point power point teaching training support retention forum moderation chemistry statistics algebra analytical thinking image annotation audio transcription text translation social media post rating social media ads rating ads rating post rating annotation transcription translation |
| Fluent in | spanishenglish |
| Preferred annual pay (min) | $17,000/year |
| Preferred hourly pay (min) | $9/hour |
| Last seen | 2 years ago |
| Signed up | 2 years ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2019 - 2022: Gaming Support Agent @ 5CA
2017 - Now: Social Media Rater @ Telus International
2013 - 2019: College Teacher @ Universidad Metropolitana de Monterrey
2012 - 2019: Customer Service Advocate @ Majorel Mexico
2008 - 2012: Customer Service Representative @ Teleperformance
1997 - 2001: Chemical Engineer @ UANL