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@vbalderas

Remote worker with 18+ years of experience - Last seen ago

With over 13 years of experience in the customer service industry and a wide range of skills and experience, I am confident that I am the perfect match and that I can make a valuable contribution to any team.

Throughout my career, I have held multiple roles including customer service, technical support (both tier 1 and tier 2), customer retention, training of new hires, on the job support for new agents, quality assurance, sales lead generation and forum moderation.


Skilled in customer support zendesk helpshift technical support problem solving fast learning virtual assistance multitasking office 365 microsoft word word excel microsoft excel microsoft power point power point teaching training support retention forum moderation chemistry statistics algebra analytical thinking image annotation audio transcription text translation social media post rating social media ads rating ads rating post rating annotation transcription translation 
Fluent in spanishenglish
Preferred annual pay (min) $17,000/year
Preferred hourly pay (min) $9/hour
Last seen 2 years ago
Signed up 2 years ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2019 - 2022: Gaming Support Agent @ 5CA

2017 - Now: Social Media Rater @ Telus International

2013 - 2019: College Teacher @ Universidad Metropolitana de Monterrey

2012 - 2019: Customer Service Advocate @ Majorel Mexico

2008 - 2012: Customer Service Representative @ Teleperformance

Education

1997 - 2001: Chemical Engineer @ UANL

6ms