My name is Valentine Kyalo.
With 6 years of experience in customer service roles, I am confident in my ability to provide exceptional support while contributing positively to your team's success.
In my previous role as a customer experience specialist at a blockchain company Easyflip.io, I developed strong communication skills and a keen ability to empathize with customers' needs. I consistently exceeded performance metrics, maintaining high customer satisfaction ratings.
My experience with CRM software such as Zendesk, communication tools ; Slack, and livechat software has equipped me with the technical proficiency necessary to excel in a remote environment.
As a remote worker, I am very skilled at managing my time efficiently and maintaining open lines of communication with both colleagues and clients. I am committed to delivering prompt and courteous assistance, ensuring that every interaction leaves a positive impression of the company.
I am eager to contribute to a dynamic and forward-thinking organization. I am excited about the opportunity to leverage my skills and experience to support your team and help your company achieve its objectives.
| ๐ Nationality | ๐ฐ๐ช Kenya |
| ๐ก Residency | ๐ฐ๐ช Kenya |
| ๐ Location | ๐ฐ๐ช Kenya |
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rok.co/@valentine_kyalo |
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| Skilled in | customer support zendesk freshdesk slack microsoft teams excel |
| Fluent in | englishswahili |
| Preferred timezone | GMT,EST, PST |
| Preferred annual pay (min) | $23,000/year |
| Preferred hourly pay (min) | $12/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2021 - 2024: Customer experience specialist @ Easyflip.io
2021 - 2021: Business development executive @ Moty company limited
2018 - 2020: Personal Assistant @ Old Mutual Kenya
2014 - 2022: Bachelor degree - Home Economics @ Kenyatta University