A dedicated and results-driven customer service professional with over years of experience delivering exceptional service across a variety of industries, including telecommunications, logistics, and travel. I am skilled in managing multiple tasks simultaneously while maintaining high-quality service standards. My expertise includes handling customer inquiries via phone, chat, and email, troubleshooting technical issues, and providing tailored solutions to meet client needs.
With a strong background in appointment setting, cold calling, flight bookings, and assisting clients with billing and technical issues, I am confident in my ability to enhance customer satisfaction and contribute to the success of any organization. I have also demonstrated leadership skills, serving as a Quality Assurance Specialist, Subject Matter Expert (SME), and Team Leader during high-demand periods.
I thrive in fast-paced environments, have a keen attention to detail, and excel at working both independently and as part of a team. Whether it's resolving complex customer issues, assisting with administrative tasks, or ensuring smooth virtual operations, I am committed to delivering top-tier support and making a positive impact.
| ๐ Nationality | ๐ต๐ญ Philippines |
| ๐ก Residency | ๐ต๐ญ Philippines |
| ๐ Location | ๐ต๐ญ Philippines |
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rok.co/@vaileen218 |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support excel office365 microsoft teams cold calling technical support chat support email support |
| Fluent in | englishtagalogbisayahiligaynon |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2024 - Now: Customer Service Representative @ RMS Collect Phils. INC.
2023 - 2024: Cold Caller/ Appointment Setter @ DIALVERSION
2019 - 2023: Customer Service Representative @ RMS Collect Phils. INC.
2018 - 2019: Chat Support Representative @ Concentrix
2016 - 2018: Customer Service Representative @ RMS Collect Phils. INC.
2015 - 2016: Technical Support Representative @ Teletech
2012 - 2014: Customer Service Representative @ Transcom
2008 - 2009: High School Graduate @ La Consolacion College Bacolod