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@vadimk

Remote worker with 15+ years of experience - Last seen ago

I am a dedicated Senior Customer Service Representative with over 10 years of experience in customer service, operations management, team supervision, and quality evaluation. I possess a comprehensive understanding of delivering outstanding service and ensuring exceptional customer satisfaction.

Throughout my career, I have consistently excelled in managing complex customer inquiries, resolving escalations efficiently, and driving improvements in overall service quality. I am a results-driven professional with strong technical skills and a deep commitment to continuous improvement. I thrive in dynamic environments and am highly capable of working independently, while also collaborating seamlessly with cross-functional teams to meet organizational goals. My background in handling customer concerns, optimizing processes, and ensuring high service standards.

I am passionate about creating positive customer experiences and possess excellent communication, analytical, and problem-solving abilities. I am also highly organized and efficient in managing multiple tasks, ensuring that I consistently meet deadlines and provide top-notch service.


Skilled in customer support salesforce office365 excel problem solving communication collaboration leadership training escalations risk management fraud detection project management tableau 
Fluent in englishrussian
Preferred timezone -5,-4,-3,-2,-1,0,+1,+2,+3
Preferred annual pay (min) $40,000/year
Preferred hourly pay (min) $19/hour
Last seen 9 months ago
Signed up 9 months ago
Badges

Employment

2022 - 2024: Senior Customer Operations Representative @ Cartrawler

2015 - 2022: Customer Operations Representative @ Cartrawler

2014 - 2015: Risk Operations Analyst @ Arvato/Google Project

2011 - 2013: Local Data Evaluator @ Manpower/Google Project

Education

1991 - 1995: English and German languages, Specialization - International Economic Relations @ Minsk State Linguistic Univercity

5ms