Remote worker with 6+ years of experience - Last seen 3 years ago

My name is Tiwalola Fadairo. I am a detail-oriented customer service professional with over 2 years of remote working experience and proven customer communications and satisfaction knowledge. I am a people person who generally enjoys helping and interacting with others.

It is my belief that being a customer support agent is much more than answering customer tickets. Each discussion with a customer is extremely valuable and requires a certain skill set. I have experience with CRM tools like Zendesk, Kayako, and Salesforce. I’m also able to use Jira as an issue-tracking tool for ticket escalation management.

I have offered chat, phone, and email support at my previous workplaces. I’m very familiar with Amazon connect and have used it for inbound and outbound customer call resolution. I have also used Zendesk chat for chat support, handling an average of 250 chat tickets per week.

I strongly believe that in this fast-paced technologically driven world one needs to be able to seamlessly move between tasks, teams, and projects. This is why at the core of my professional career, I am constantly seeking self-development. I like to always improve myself, so I took a certification course in project management and product management.

Asides from my experience, I believe I'd also make an excellent addition to the team as one of my greatest professional strengths is that I am a fast and adaptive learner. I know I can put in the effort required to learn new products timely and effectively, down to the most fundamental component ensuring strong product knowledge. My ability to empathize and my effective communication skills help de-escalate angry and frustrated customer situations quickly.

🛂 Nationality	🇳🇬 Nigeria
🏡 Residency	🇳🇬 Nigeria
📍 Location	🇳🇬 Nigeria
Remote OK	rok.co/@tiwalola_fadairo
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Skilled in	customer support office365 excel html css jira analyst
Fluent in	englishyoruba
Preferred annual pay (min)	$35,000/year
Preferred hourly pay (min)	$17/hour
Last seen	3 years ago
Signed up	3 years ago
Badges	👨‍💻 Remote worker 🎖 Early adopter