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@tistachoudhary

Remote worker with 11+ years of experience - Last seen ago

I am experienced in the B2B SaaS industry's customer journey and am obsessed with customer happiness and retention. My core competencies include renewals, expansions - upselling & cross-selling, adoption, and relationship building. I enjoy e๏ฌ€ective communication with stakeholders and love using business intelligence tools to implement SOPs for operational e๏ฌƒciency. Integration and automation are key to scalability and profitability; hence, I hope to ride the API, AI or Quantum Computing wave! I would love to work remotely in an innovative and inclusive environment that values empathy and the reliability I bring to the table.


Skilled in salesforce jira intercom powerbi guidecx workato ipaas postman api platform asknicely customer success customer support customer onboarding customer experience b2b saas renewals expansions upselling cross selling adoption relationship building business reviews adoption plans training testing prompt engineering csat nps process adherence root cause analysis 
Fluent in englishgerman
Preferred timezone -5, 0,+5,+10
Preferred annual pay (min) $35,000/year
Preferred hourly pay (min) $18/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2023 - 2024: Customer Success Manager @ GUIDEcx

2021 - 2022: Senior Operations Analyst @ Zenoti

2016 - 2017: Sales Engineer @ Webyog

2015 - 2016: MIS Coordinator @ Nokia

Side Projects

2020 - 2020: Brand Manager

Education

2018 - 2020: MBA @ Symbiosis Institute of Technology

2011 - 2015: Engineering @ Manipal Institute of Technology

5ms