I am experienced in the B2B SaaS industry's customer journey and am obsessed with customer happiness and retention. My core competencies include renewals, expansions - upselling & cross-selling, adoption, and relationship building. I enjoy e๏ฌective communication with stakeholders and love using business intelligence tools to implement SOPs for operational e๏ฌciency. Integration and automation are key to scalability and profitability; hence, I hope to ride the API, AI or Quantum Computing wave! I would love to work remotely in an innovative and inclusive environment that values empathy and the reliability I bring to the table.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
|
|
rok.co/@tistachoudhary |
|
|
sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | salesforce jira intercom powerbi guidecx workato ipaas postman api platform asknicely customer success customer support customer onboarding customer experience b2b saas renewals expansions upselling cross selling adoption relationship building business reviews adoption plans training testing prompt engineering csat nps process adherence root cause analysis |
| Fluent in | englishgerman |
| Preferred timezone | -5, 0,+5,+10 |
| Preferred annual pay (min) | $35,000/year |
| Preferred hourly pay (min) | $18/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จ Maker ๐ Early adopter |
2023 - 2024: Customer Success Manager @ GUIDEcx
2021 - 2022: Senior Operations Analyst @ Zenoti
2016 - 2017: Sales Engineer @ Webyog
2015 - 2016: MIS Coordinator @ Nokia
2020 - 2020: Brand Manager
2018 - 2020: MBA @ Symbiosis Institute of Technology
2011 - 2015: Engineering @ Manipal Institute of Technology