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thandomajozi

Remote worker with 7+ years of experience - Last seen ago

I am an experienced and passionate customer service specialist with 5 years of experience in the field. With a proven track record of providing exceptional customer support and resolving complex issues with tact and diplomacy.

My customer-centric approach is the cornerstone of my success. I believe in going above and beyond to ensure that every customer feels valued and satisfied with the service they receive. I am skilled in active listening, problem-solving, and conflict resolution, and always strives to find creative solutions to meet the unique needs of each customer.

In my previous role I have demonstrated proficiency in a variety of customer service channels, including phone, email, and chat support. I am adept at handling high-volume call queues and maintaining composure under pressure.

I am experienced in managing customer expectations and maintaining service level agreements has resulted in consistently positive customer feedback.

I am a strong communicator and collaborator, and is always seeking ways to improve customer experience and drive customer loyalty. I am committed to continuous learning and keeping up with industry trends to stay ahead of the curve.

I will be a valuable asset to any team looking to elevate their customer experience.


Skilled in customer support customer service great communication inbound calls outbound calls chat emails calls lead generator content creator marketing analyst leader organizer detailed oriented crm kpi coaching admin microsoft excel microsoft office web conference empathy soft skills flexible finance accounting bookkeeping assistant executive assistant personal assistant booking consultant 
Fluent in englishzulusothoxhosa
Preferred annual pay (min) $20,000/year
Preferred hourly pay (min) $15/hour
Last seen 10 months ago
Signed up 1 year ago
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๐ŸŽ– Early adopter

Employment

2018 - 2023: Customer service specialist @ Amazon

Education

2015 - 2018: National diploma in Financial Management @ Central Johannesburg TVET College

869ms