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@tcmdengmail

Remote worker with 10+ years of experience - Last seen ago

I am a Customer Success Expert and Operations Implementer with over 15 years of specialized experience in the dental field, working closely with entrepreneurs and teams. I excel in building strong client relationships, resolving challenges, and driving customer satisfaction. With a proven track record in enhancing team performance through training and coaching, my focus is always on creating positive, lasting customer impressions. Additionally, I bring strong verbal and written communication skills, proficiency in various AI and project management tools, remote work experience, and expertise in meeting deadlines through punctuality and effective delegation.


Skilled in customerservice customerexperience clientsatisfaction customercare serviceexcellence cx customerfirst customersupport servicewithasmile customerfocused customersuccess customerretention customerjourney customerengagement clientcare servicematters customercentric clientexperience customerfeedback customerloyalty customeradvocacy clientsatisfaction servicetraining teamtraining traininganddev skillsdev trainingexcellence employeetraining trainingprograms continuousimprovement learninganddev trainingsolutions workplacetraining professionaldev upskilling employeeengagement softskills customerservicetraining leadershiptraining skillstraining onboarding mentorship staffdev coaching trainingsuccess remotework virtualassistant remoteadmin digitalnomad adminsupport remoteoffice virtualoffice remoteproductivity remoteteam onlineassistant freelanceadmin virtualwork adminsupport remoteadminsupport workanywhere remoteassistant virtualadmin adminservices remotecollaboration digitaladmin virtualsupport remoteefficiency adminskills workremote adminpro onlinework virtualbusinesssupport adminexcellence cloudbasedwork remoteleadership remoteadminexpert virtualadminservices remoteteamwork administrativesupport remotecoordination remoteofficemanagement adminproductivity onlineadmin virtualworkforce remoteefficiencyexpert remoteoperations contentcreation contentwriter copywriting blogging creativewriting contentstrategy seowriting freelancewriter contentmarketing writingcommunity storytelling articlewriting contentdev writingtips socialmediacontent 
Fluent in english
Preferred timezone PST, MST, CST, EST
Preferred annual pay (min) $80,000/year
Preferred hourly pay (min) $40/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2021 - 2023: Customer Success/Program Manager @ Dentist Entreprenuer Organization

2019 - 2021: Operations Manager @ Espire Dental

2019 - 2020: Instructor @ Institute of Business and Medical Careers

2016 - 2019: Clinical Director @ Dentistry of Colorado

Side Projects

2021 - 2021: Rocking Job Ads resource

2021 - 2022: Lean and Mean Guide

Education

- 2005: BA Business Administration @ Metropolitan State College of Denver

- 2007: Dental Assisting Certificate @ Pima Medical Institute

5ms