Remote worker with 12+ years of experience - Last seen 21 days ago

Customer Success & Operations Manager with 7 years of experience driving service excellence, operational efficiency, and customer retention across e-mobility, fintech, logistics, and e-commerce. Proven track record in call-centre leadership, CRM optimisation, SLA & CSAT improvement, KPI tracking, and cross-functional coordination. Adept at building scalable support processes, leading frontline teams, and using data to improve customer outcomes and business performance.

🛂 Nationality	🇺🇬 Uganda
🏡 Residency	🇺🇬 Uganda
📍 Location	🇺🇬 Uganda
Remote OK	rok.co/@tamansa
Telegram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
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Skilled in	cs management customer experience cx call centre operations sla csat management process improvement salesforce freshdesk zohodesk mailchimp microsoft excel google sheets microsoft outlook slack zoom google meet google workspace microsoft office suite data analysis kpi dashboards team leadership training stakeholder management escalations incident management
Fluent in	english
Preferred timezone	0,+1,+2,+3,+8,+9,+10
Preferred annual pay (min)	$15,000/year
Preferred hourly pay (min)	$10/hour
Last seen	21 days ago
Signed up	2 years ago
Badges	👩‍💻 Remote worker 🎖 Early adopter