Iโm a Business Administration graduate with a strong background in customer service and team leadership. Over the past few years, Iโve worked in high-paced call center environments where I handled customer inquiries, resolved issues efficiently, and led teams to exceed performance targets.
My strengths lie in communication, problem-solving, and team coordination. As a team leader, I successfully coached and motivated agents, streamlined support processes, and ensured top-tier service delivery.
Iโm passionate about creating excellent customer experiences and thrive in remote, collaborative environments. Looking for opportunities where I can bring value through empathy, leadership, and operational efficiency.
| ๐ Nationality | ๐จ๐ด Colombia |
| ๐ก Residency | ๐จ๐ด Colombia |
| ๐ Location | ๐จ๐ด Colombia |
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rok.co/@szramirezl |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support team management coaching gds sabre amadeus galileo excel microsoft teams office outlook slack |
| Fluent in | spanishenglish |
| Preferred timezone | 4,+5,+6,+7,+8,+9,+10,+11,+12 |
| Preferred annual pay (min) | $20,000/year |
| Preferred hourly pay (min) | $5/hour |
| Last seen | 4 months ago |
| Signed up | 4 months ago |
| Badges |
๐ฉโ๐ป Remote worker |
2019 - 2025: Team Leader @ IGT Solutions
2018 - 2019: Customer service @ Scotia Bank
2015 - 2017: Customer service @ Teleperformance
2010 - 2019: Business Administration @ University Nacional de Colombia