Remote worker with 21+ years of experience - Last seen 2 years ago

More than 17 years of experience managing Customer Service Operations and transitions.
• Serving as a reliable and trusted assistant to a number of senior executives.
• Strong experience managing Customer Service department, budgets, capacity planning,
Policies and procedures.
• Aggressively drive SLA and KPI Metrics like - AHT, CSAT, FCR, Shrinkage, Attrition and hiring staffs; administering records management systems, event planning, preparing reports and presentations.
• Exposure to number of software applications – Power BI, Salesforce, Omni Channel, Amazon Connect, CRM, Monet, ISigma, Allsec, FactoHR, PSHR, Citrix Application and Siebel.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@syed_tayab
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer support operations
Fluent in	englishhindiurdukannada
Last seen	2 years ago
Signed up	2 years ago
Badges	👨‍💻 Remote worker 🎖 Early adopter