Technical Support / System Engineer with a several years of experience in providing exceptional and robust end-user computing, customer service and Incident Management while troubleshooting and resolving various complex technical issues. Proficient in various software applications, platforms, tools and operating systems, with a strong aptitude for learning new technologies. Adept at managing multiple tasks and deadlines, and skilled in communication and problem-solving. Committed to enhancing user experiences and driving efficiency in a fast-paced large-scale environment.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
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rok.co/@swagoto |
| ๐ Website | sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | end user computing itsm itil service desk specialist troubleshooting vdi customer support technical support systems engineering servicenow ticketing tools microsoft intune microsoft365 support citrix microsoft azure okta sso securid email support chat support avaya webx phone support incident management sla operating systems vpn lan wan outlook configuration app support software installation patch installation |
| Fluent in | english |
| Preferred annual pay (min) | $30,000/year |
| Preferred hourly pay (min) | $15/hour |
| Last seen | 2 years ago |
| Signed up | 2 years ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2022 - 2024: Senior Analyst @ HCLTech
2019 - 2021: Service Desk Specialist (Freelancer) @ Hubstaff
2017 - 2019: IT Support Specialist (Freelancer) @ Upwork
2015 - 2017: Network Administrator @ Prototyze
2011 - 2014: Technical Support Engineer @ Meghbela Broadband
2011 - 2013: MBA in IT Systems Management @ Indian School of Business Administration & Management