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@swagoto

Remote worker with 15+ years of experience - Last seen ago

Technical Support / System Engineer with a several years of experience in providing exceptional and robust end-user computing, customer service and Incident Management while troubleshooting and resolving various complex technical issues. Proficient in various software applications, platforms, tools and operating systems, with a strong aptitude for learning new technologies. Adept at managing multiple tasks and deadlines, and skilled in communication and problem-solving. Committed to enhancing user experiences and driving efficiency in a fast-paced large-scale environment.


Skilled in end user computing itsm itil service desk specialist troubleshooting vdi customer support technical support systems engineering servicenow ticketing tools microsoft intune microsoft365 support citrix microsoft azure okta sso securid email support chat support avaya webx phone support incident management sla operating systems vpn lan wan outlook configuration app support software installation patch installation 
Fluent in english
Preferred annual pay (min) $30,000/year
Preferred hourly pay (min) $15/hour
Last seen 2 years ago
Signed up 2 years ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2022 - 2024: Senior Analyst @ HCLTech

2019 - 2021: Service Desk Specialist (Freelancer) @ Hubstaff

2017 - 2019: IT Support Specialist (Freelancer) @ Upwork

2015 - 2017: Network Administrator @ Prototyze

2011 - 2014: Technical Support Engineer @ Meghbela Broadband

Education

2011 - 2013: MBA in IT Systems Management @ Indian School of Business Administration & Management

4ms