Remote worker with 7+ years of experience - Last seen 1 year ago

I am Sugam Narayan Sethi, a dedicated professional with a passion for delivering exceptional customer success. With 4 years of valuable experience in the field, I have honed my skills and expertise to excel in various aspects of customer relations and operational management. Currently, I proudly serve as an Escalation Specialist at Think and Learn Pvt. Ltd, where I am entrusted with handling complex customer issues and ensuring their satisfaction.

Skills:
My skill set encompasses a wide range of competencies that contribute to successful customer relationships and effective operations. As a product expert, I possess an in-depth understanding of the offerings, allowing me to guide customers to optimal solutions. My role as an Escalation Specialist has refined my ability to manage high-pressure situations, find resolutions, and turn challenging interactions into positive experiences. Proficiency in CRM platforms like Salesforce and leadsquare has empowered me to efficiently track customer interactions and streamline processes. Beyond that, I have a knack for mentoring and developing team members, fostering a culture of growth and collaboration.

Experience:
I have had the privilege of working in customer success for the past 4 years, and each experience has enriched my expertise. At Think and Learn Pvt. Ltd, I have demonstrated my commitment to customer satisfaction by addressing escalated issues with tact and precision, while also contributing to the development of operational strategies that enhance overall efficiency. Prior to my current role, I worked in diverse customer-facing positions that allowed me to cultivate a well-rounded skill set and an innate understanding of client needs.

Looking For:
I am eager to continue my journey in the realm of customer success and operations, leveraging my skills and experience to make a meaningful impact. I am open to opportunities that challenge me, push me to grow, and allow me to contribute my expertise to a forward-thinking team. As I embark on the next chapter of my career, I am excited to collaborate with like-minded professionals and continue to provide exceptional value in the field of customer success.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@sugam_narayan
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Instagram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	product expert escalation specialist customer support ms office salesforce leadsquare crm
Fluent in	englishhindiodia
Preferred timezone	GMT +2, +1, +3, +1, +5.30, -4.
Preferred annual pay (min)	$50,000/year
Preferred hourly pay (min)	$5/hour
Last seen	1 year ago
Signed up	2 years ago
Badges	👨‍💻 Remote worker 🎖 Early adopter