Bilingual Customer Service & Operations Specialist with 10+ years of experience across SaaS, logistics, and hospitality tech. Skilled in remote team coordination, client success, and project support. Known for clear communication, fast issue resolution, and proactive process improvement. Proficient in Salesforce, Zendesk, Freshdesk, and Google Workspace. Passionate about optimizing workflows and delivering standout support experiences.
| ๐ Nationality | ๐ธ๐ป El Salvador |
| ๐ก Residency | ๐จ๐ท Costa Rica |
| ๐ Location | ๐ธ๐ป El Salvador |
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rok.co/@stjay86 |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support customer success virtual assistant back office remote operations technical support project management saas crm zendesk salesforce freshdesk asana trello slack zoom microsoft office office365 google workspace email data entry reporting helpdesk communication ticketing optimization qa automation sop bilingual english spanish |
| Fluent in | englishspanish |
| Preferred timezone | MST, PST. |
| Preferred annual pay (min) | $40,000/year |
| Preferred hourly pay (min) | $17/hour |
| Last seen | 7 months ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2025 - 2025: Back office @ The functionary
2023 - 2024: Data Analyst @ Amadeus
2023 - 2023: Appointment setter @ Ubiquity
2019 - 2023: Customer service Experience analyst @ DHL EXPRESS USA
2024 - 2026: Customer service enhancements
2003 - 2004: Bachiller General @ Injafral High School