Highly accomplished and versatile professional with over 13 years of extensive experience in the BPO and IT projects serving BFSI and Telecom clients. Proven expertise as a Trainer, Team Lead, Technical Writer, Senior Quality Assurance Officer, Content Writer and Lead Manual Tester. Throughout my career, I have consistently demonstrated exceptional problem-solving abilities, attention to detail, and a passion for delivering excellence. I am now seeking new challenges and opportunities to leverage my skills and experience in a dynamic and growth-oriented organization.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
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rok.co/@souvik_sen |
| ๐ Website | sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | jira office365 servicenow tableau customer service team building training technical writing qa |
| Fluent in | englishhindibengalipunjabibasic spanish |
| Preferred annual pay (min) | $45,000/year |
| Last seen | 2 years ago |
| Signed up | 2 years ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
11/2014 - 04/2016: Team Lead Operations @ Wipro Ltd
11/2011 - 09/2012: Subject Matter Expert @ Wipro Ltd
10/2018 - 01/2020: Senior Technical Writer @ Tata Consultancy Services
09/2012 - 11/2014: Process Trainer @ Wipro Ltd
06/2022 - Present: Freelance Content Writer @ Freelancer
05/2016 - 09/2018: Quality and Training Officer @ Tata Consultancy Services
02/2020 - 05/2022: Manual Test Lead @ Tata Consultancy Services
02/2009 - 09/2010: Customer Service Associate @ Wipro Ltd
2006 - 2009: BCA @ West Bengal University of Technology