Project & Program Manager Certified Scrum Master Customer Success Leader with 12+ years of experience driving enterprise delivery, cloud adoption, and customer success across global portfolios. Iโve led highโperforming teams across APAC, EMEA, and the Americas, orchestrating complex programs with budgets up to $15M while improving SLA compliance, accelerating delivery timelines, and reducing churn. Known for blending technical depth with strategic execution, I specialize in turning strategy into measurable outcomes โ from adoption acceleration and workflow automation to executive stakeholder alignment and value realization. My career spans program management, customer success, and technical support leadership, giving me a unique ability to connect delivery excellence with customer advocacy. Iโm seeking remote opportunities where I can leverage agile execution, AIโpowered insights, and customerโfirst frameworks to scale impact, optimize workflows, and create lasting business outcomes.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
|
|
rok.co/@somanath |
|
|
sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
|
|
sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
|
|
sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | project management program management scrum agile kanban safe pmp itil jira confluence trello azure aws servicenow office365 excel devops power bi customer success stakeholder management risk management escalation management workflow automation cloud migration release planning kpi tracking okr alignment executive reporting team leadership coaching mentoring |
| Fluent in | englishteluguhindi |
| Preferred timezone | -8,-7,-6,-5,0,+1,+2,+3,+4,+5,+5.5,+6,+7,+8,+9,+10 |
| Preferred annual pay (min) | $100,000/year |
| Preferred hourly pay (min) | $50/hour |
| Last seen | 13 days ago |
| Signed up | 2 years ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2025 - Present: Project/Program Manager @ Retail IT Sols
2021 - 2025: Sr Agilist / Support Account Manager @ Cognizant Technology Solutions India Pvt Ltd
2018 - 2020: Technical Customer Success Manager @ Bigbasket
2017 - 2018: Tech Lead @ UST Global
2015 - 2016: Network Admin @ Bigbasket
2013 - 2015: Sr Tech Support @ Virtusa Polaris
2011 - 2013: System Admin @ Enlume
2008 - 2012: B. COm @ Osmania University