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@somanath

Remote worker with 15+ years of experience - Last seen ago

Project & Program Manager Certified Scrum Master Customer Success Leader with 12+ years of experience driving enterprise delivery, cloud adoption, and customer success across global portfolios. Iโ€™ve led highโ€‘performing teams across APAC, EMEA, and the Americas, orchestrating complex programs with budgets up to $15M while improving SLA compliance, accelerating delivery timelines, and reducing churn. Known for blending technical depth with strategic execution, I specialize in turning strategy into measurable outcomes โ€” from adoption acceleration and workflow automation to executive stakeholder alignment and value realization. My career spans program management, customer success, and technical support leadership, giving me a unique ability to connect delivery excellence with customer advocacy. Iโ€™m seeking remote opportunities where I can leverage agile execution, AIโ€‘powered insights, and customerโ€‘first frameworks to scale impact, optimize workflows, and create lasting business outcomes.


Skilled in project management program management scrum agile kanban safe pmp itil jira confluence trello azure aws servicenow office365 excel devops power bi customer success stakeholder management risk management escalation management workflow automation cloud migration release planning kpi tracking okr alignment executive reporting team leadership coaching mentoring 
Fluent in englishteluguhindi
Preferred timezone -8,-7,-6,-5,0,+1,+2,+3,+4,+5,+5.5,+6,+7,+8,+9,+10
Preferred annual pay (min) $100,000/year
Preferred hourly pay (min) $50/hour
Last seen 13 days ago
Signed up 2 years ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2025 - Present: Project/Program Manager @ Retail IT Sols

2021 - 2025: Sr Agilist / Support Account Manager @ Cognizant Technology Solutions India Pvt Ltd

2018 - 2020: Technical Customer Success Manager @ Bigbasket

2017 - 2018: Tech Lead @ UST Global

2015 - 2016: Network Admin @ Bigbasket

2013 - 2015: Sr Tech Support @ Virtusa Polaris

2011 - 2013: System Admin @ Enlume

Education

2008 - 2012: B. COm @ Osmania University

6ms