Results-driven Customer Success Manager with over 4 years of experience in enhancing customer satisfaction and retention through effective support strategies. Proven track record in achieving high response and resolution rates, with a focus on continuous improvement. Skilled in analyzing customer feedback, developing training programs, and tracking KPIs to drive efficiency. Committed to delivering exceptional service and fostering positive customer experiences in fast-paced environments.
| ๐ Nationality | ๐ณ๐ฌ Nigeria |
| ๐ก Residency | ๐ณ๐ฌ Nigeria |
| ๐ Location | ๐ณ๐ฌ Nigeria |
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rok.co/@somadina_charles |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support |
| Fluent in | english |
| Preferred timezone | 9-5 (CAT),9-5(GMT) |
| Preferred annual pay (min) | $24,000/year |
| Preferred hourly pay (min) | $7/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2020 - 2024: Customer Support Specialist @ REMOTEWORKMUM
2008 - 2013: Computer Science & Technology @ Caritas University, Enugu Nigeria