I am a dedicated and detail-oriented professional with a solid background in customer service and risk operations. With experience at TTEC and Ubiquity, I have honed strong communication, problem-solving, and time management skills while consistently delivering high-quality support in fast-paced, high-volume environments.
At TTEC, I managed a large volume of customer inquiries, demonstrating my ability to adapt quickly to changing priorities and maintain a positive customer experience. My time at Ubiquity as a Risk Operations Analyst sharpened my attention to detail and ability to perform repetitive, high-stakes tasks with precision. I became highly proficient in following complex protocols and compliance standards, particularly when handling sensitive or confidential information, and developed a deep understanding of data privacy requirements.
I am now seeking new opportunities in workforce management or customer service roles where I can leverage my operational expertise, attention to detail, and people-centered approach to support teams, improve processes, and contribute to overall customer and business success.
| ๐ Nationality | ๐ต๐ญ Philippines |
| ๐ก Residency | ๐ต๐ญ Philippines |
| ๐ Location | ๐ต๐ญ Philippines |
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rok.co/@solinapkris |
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| Skilled in | customer support excel power bi google sheets customer service workforce real time management assistant administrative admin data entry data data analysis |
| Fluent in | filipinotagalogenglishhiligaynon |
| Preferred timezone | +8, 0, +1, +2, +3, +9, +10 |
| Preferred annual pay (min) | $5,000/year |
| Preferred hourly pay (min) | $3/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2023 - Now: Risk Operations Analyst @ Ubiquity Global Services
2022 - 2023: Customer Service Representative @ TTEC
2018 - 2022: Bachelor of Science in Business Administration major in Operations Management @ University of St. La Salle