Remote worker with 5+ years of experience - Last seen 9 months ago

Here’s your updated bio with the added skills:


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As a Technical Customer Support Associate (TCSA) at Amazon Web Services, I provided AWS account management support, resolving issues related to account activation, updates, and general queries. I also handled billing inquiries, addressing usage charges, tax updates, and payment issues. Additionally, I reviewed and updated Standard Operating Procedures (SOPs) to enhance customer and builder experiences and led projects that drove business impact.

Promoted to Technical Customer Service Specialist, I took on responsibilities including training, mentoring, and managing a team of associates. I also contributed to business strategy by executing initiatives that improved operational efficiency and customer satisfaction.

My expertise includes:
✔ AWS account & billing support
✔ Customer service & issue resolution
✔ Training new hires & on-the-job training
✔ Creating training materials
✔ Mentoring & team management
✔ Process improvement & SOP updates
✔ Business impact projects

Looking forward to bringing my experience and skills to new opportunities.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@sniti05
Instagram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer support trainer voice email chat
Fluent in	englishhindi
Preferred annual pay (min)	$43,000/year
Preferred hourly pay (min)	$20/hour
Last seen	9 months ago
Signed up	9 months ago
Badges	👩‍💻 Remote worker