Results-driven Operations Manager with 5+ years of experience in healthcare, HR, and call center operations, specializing in process optimization, workforce management, and service excellence. Proven success in implementing SOPs, optimizing KPIs, and enhancing cross-functional collaboration to drive operational efficiency. Seeking a leadership role to streamline operations, improve service delivery, and foster high-performing teams.
2024 - 2024: Operation Manager @ doctHERs/Naya Jeevan
2022 - 2024: Associate Manager-Patient Care Team @ doctHERs/Naya Jeevan
2020 - 2022: Patient Care Coordinator @ doctHERs/Naya Jeevan
2018 - 2019: HR Executive @ Intercan
2017 - 2019: MBA in Human Resource Managment and Marketing @ Mohammad Ali Jinnah University