Remote worker with 17+ years of experience - Last seen 1 year ago

Rising Professional offering more than 14 years of experience and year-onyear success in providing the vision, leadership across wide verticals
including Operations Management, Workforce Management,
Client Management, General Administration, Human Resource
Management, Strategic Market Planning, Financial Modeling etc

Core Competencies
Workforce Capacity
Management Planning
Forecasting & Stakeholder
Scheduling Management
Manpower MIS
Management Reporting
Customer Relationship
Satisfaction Management
Risk Team Building
Management & Leadership

Tech Mahindra as Manager – Work Force Management / MIS
Key Deliverables:
 Budget Management: Directed budgeting and forecasting processes, leading to a 15% increase in EBITDA margin
over two fiscal quarters. Identify cost-saving opportunities and implement strategies to optimize resource utilization.
Implemented cost-saving initiatives resulting in a amount reduction in operating expenses, positively impacting
EBITDA.
 "Financial Modeling," "Data Analysis," and "Forecasting," which are relevant to understanding and improving
EBITDA.
 Collaborate with other departments, such as HR, operations, and finance, to align workforce management strategies
with business goals. Communicate effectively with employees regarding scheduling, performance expectations, and
other relevant matters.
 Allocating resources efficiently by considering factors such as skills, availability, and workload distribution.
Optimizing resource allocation to maximize productivity and minimize costs.

Creating Monthly and Yearly Budget and preparing Monthly Invoice with the complete process documentation.
 Weekly and Monthly Dashboards re-view and representing to Leadership with all Exceptions and issues.
 Overall Login Hours Achievement as per client requirement.
 Successfully handled Quality Management System Risk(QMS) of External Audits ISO 9001:27001 standards
certification for DATA Security.
 Accountable for scheduling SOP and Final Sign off monthly schedules and offline activity like R&R and
communicating schedules for 2 regions (The Asian Pacific and Manila) for single/multi-skilled agents.
 Responsible for C a p a c i t y planning, H i r i n g R e q u i r e m e n t creation.
 Supporting the existing Leave Management process and ensuring that the schedules on Excel and Spreadsheets are
updated as needed.
 Maintaining the right head count, calculating call capacity and ensuring that Service Level target are Met.
 Reporting and handling data management activities around scheduling.
 Creating and reviewing intraday projections on a weekly and monthly basis based on current staffing, business
goals and requirements. Actively preparing ad-hoc reports, working with top management professionals, and
auditing the roster forcost-cutting options

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@shravankumar1987
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	workforce capacity management forecasting stakeholder scheduling manpower mis reporting customer relationship satisfaction risk leadership office 365 plx dashboard google sheet
Fluent in	englishhinditelugu
Preferred timezone	+5,+6
Preferred annual pay (min)	$45,000/year
Preferred hourly pay (min)	$20/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter