Customer centric professional with over 6 years of experience across SaaS/Product platforms, project management and analytics. Acted as an advisor for my clients on platform best practices. Skilled in high tempo onboarding, training and implementations. Experienced working with both software and hardware backend/front end configurations for SaaS platforms. Customer support champion and had the highest scores internally with 91.6% positive ratings and a median response time of 2m 22s.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐จ๐ฆ Canada |
| ๐ Location | ๐จ๐ฆ Canada |
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rok.co/@shobith |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | saas customer support trouble shooting customer onboarding platform setup implementation intercom salesforce jira freshdesk data analytics excel looker office customer success training onboarding upsell renewal |
| Fluent in | englishhindikannadatulu |
| Preferred annual pay (min) | $55,000/year |
| Last seen | 2 years ago |
| Signed up | 2 years ago |
| Badges |
๐จโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2023 - 2023: Customer Success Executive @ Javelin Technologies
2020 - 2022: Customer Success Manager @ Bayzat
2019 - 2020: Customer Experience Consultant @ Feedback Business Insights Pvt Ltd
2017 - 2019: Project Manager/Consultant @ RainMan Consulting Pvt Ltd
2012 - 2014: Project Manager/Consultant @ Kuwait Computer Services
2015 - 2017: Post Graduate Diploma in Management @ ISME-Bangalore
2007 - 2011: Bachelor of Engineering @ NMAMIT-Nitte