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@shobith

Remote worker with 14+ years of experience - Last seen ago

Customer centric professional with over 6 years of experience across SaaS/Product platforms, project management and analytics. Acted as an advisor for my clients on platform best practices. Skilled in high tempo onboarding, training and implementations. Experienced working with both software and hardware backend/front end configurations for SaaS platforms. Customer support champion and had the highest scores internally with 91.6% positive ratings and a median response time of 2m 22s.


Skilled in saas customer support trouble shooting customer onboarding platform setup implementation intercom salesforce jira freshdesk data analytics excel looker office customer success training onboarding upsell renewal 
Fluent in englishhindikannadatulu
Preferred annual pay (min) $55,000/year
Last seen 2 years ago
Signed up 2 years ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2023 - 2023: Customer Success Executive @ Javelin Technologies

2020 - 2022: Customer Success Manager @ Bayzat

2019 - 2020: Customer Experience Consultant @ Feedback Business Insights Pvt Ltd

2017 - 2019: Project Manager/Consultant @ RainMan Consulting Pvt Ltd

2012 - 2014: Project Manager/Consultant @ Kuwait Computer Services

Side Projects

2023 - 2023: Homemade NAS (Cloud Storage) server

2022 - 2022: DIY Cupboard

Education

2015 - 2017: Post Graduate Diploma in Management @ ISME-Bangalore

2007 - 2011: Bachelor of Engineering @ NMAMIT-Nitte

5ms