I have one year of experience working as a Call Center Representative, where I developed strong communication and problem-solving skills. In this role, I handled high volumes of inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing excellent customer service. I became proficient in using CRM systems to track and manage customer interactions efficiently, ensuring quick and accurate responses to inquiries.
During my time in the call center, I consistently met performance metrics, including call resolution times, customer satisfaction ratings, and quality assurance scores. I am skilled at managing difficult or escalated calls with patience and professionalism, and I thrive in fast-paced environments that require multitasking and attention to detail.
Building on my experience, I am now looking for remote customer support or service roles where I can continue to provide high-quality customer care, leverage my skills in problem resolution, and work with a team to achieve company goals.
| ๐ Nationality | ๐ฏ๐ฒ Jamaica |
| ๐ก Residency | ๐ฏ๐ฒ Jamaica |
| ๐ Location | ๐ฏ๐ฒ Jamaica |
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rok.co/@shevaughnise |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support office365 excel |
| Fluent in | english |
| Preferred annual pay (min) | $5,000/year |
| Preferred hourly pay (min) | $4/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2023 - 2024: Customer service Associate @ Continuum Global Solutions
2014 - 2020: High School Student @ Central High School