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@shevaughnise

Remote worker with 3+ years of experience - Last seen ago

I have one year of experience working as a Call Center Representative, where I developed strong communication and problem-solving skills. In this role, I handled high volumes of inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing excellent customer service. I became proficient in using CRM systems to track and manage customer interactions efficiently, ensuring quick and accurate responses to inquiries.

During my time in the call center, I consistently met performance metrics, including call resolution times, customer satisfaction ratings, and quality assurance scores. I am skilled at managing difficult or escalated calls with patience and professionalism, and I thrive in fast-paced environments that require multitasking and attention to detail.


Building on my experience, I am now looking for remote customer support or service roles where I can continue to provide high-quality customer care, leverage my skills in problem resolution, and work with a team to achieve company goals.


Skilled in customer support office365 excel 
Fluent in english
Preferred annual pay (min) $5,000/year
Preferred hourly pay (min) $4/hour
Last seen 1 year ago
Signed up 1 year ago
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๐ŸŽ– Early adopter

Employment

2023 - 2024: Customer service Associate @ Continuum Global Solutions

Education

2014 - 2020: High School Student @ Central High School

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