Remote worker with 3+ years of experience - Last seen 4 months ago

A highly motivated and creative Management student with a specialization in Digital Marketing, equipped with certifications in customer relations, travel and tourism, and retail marketing. Eager to leverage my skills in content creation, social media, and client handling to contribute to a dynamic organization. Seeking opportunities where I can grow while delivering impactful results in marketing and customer engagement. Sr. Executive Customer support
Teleperformance - FIS Process (USA Banking)
November 2023 - May 2024
• Provided customer service to US-based clients regarding debit/credit card issues.
• Resolved transaction declines, card activation errors, and banking inquiries.
• Ensured high-quality service through CRM systems and professional communication.
• Maintained performance metrics including resolution time and customer satisfaction.
CERTIFICATIONS
• Customer Relationship and Sales (CSR) - 3-Month Certification
• Content Creation - Certificate Program
• Retail Marketing Management - Certificate Program
• Travel and Tourism - Certificate Course
• Self-Defence Training - Certificate Course
• Waste Recycling Awareness Program - Certified Workshop
ACADEMIC
PROJECT/INTERNSHIP
• Research Project on Deyor Travel Agency
Created a 100-page blackbook project focused on the evolution and operations of Deyor, a modern travel agency. The project included detailed analysis, marketing strategies, and service frameworks.

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@shahidgul076
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Skilled in	resume below
Fluent in	englishurduhindi and kashmiri
Preferred annual pay (min)	$3,000/year
Last seen	4 months ago
Signed up	4 months ago
Badges	👨‍💻 Remote worker