I am a results-oriented management professional with over 8 years of experience in customer service, client relationship management, product design, CRM optimization, operations and IT technical support. Working for start-up firms such as Konga Online Shopping Limited and FINT Technology Africa has given me a better knowledge of the specific problems that a customer service
start-up faces. Adding new sales plans and initiatives to generate market impact and expansion for brand and product development efforts, as well as improving customer service response tactics and implementing customer service capabilities to drive growth and retention, were all part of
this process. As a Customer Experience leader have effectively coached and mentored customer service professionals on the best ways and approaches to relate to customers and give first contact resolution to most customer complaints.
Remote OK | rok.co/@segunbash |
X | segunbash |
https://www.linkedin.com/in/segun-bashorun-5656b985/ | |
segunbash | |
Skilled in | customer experience customer support customer service call center customer trend analysis relationship management conflict resolution communication product design crm optimization operations sales inbound calls outbound calls emails social management |
Fluent in | english |
Preferred timezone | +1, +2,+3 |
Preferred annual pay (min) | $40,000/year |
Preferred hourly pay (min) | $15/hour |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2020 - Present : Customer Experience Supervisor @ Africa Delivery Technologies (Kwik Delivery)
2018 - 2020: Verification Analyst and Customer service team lead @ FINT TECHNOLOGY AFRICA
2014 - 2017: Email Analyst @ KONGA ONLINE SHOPPING LIMITED
2021 - 2023: Master of Science: Managerial Psychology @ UNICAF UNIVERSITY Larnaca, Cyprus(online)
2009 - 2012 : Bachelor of Science: Child Development and Family Studies @ FEDERAL UNIVERSITY oF AGRICULTURE