Remote worker with 2+ years of experience - Last seen 1 year ago

Dynamic and results-driven professional with extensive experience in customer service, fraud and dispute
resolution, and retention strategies. Skilled in managing complex cases and customer concerns with a focus
on advocacy, problem-solving, and clear communication. Adept at negotiating and fostering long-term
relationships with clients while driving business objectives. Multilingual with proficiency in English,
Spanish, and Italian, offering cross-cultural communication skills to engage diverse clientele. Proficient in a
variety of customer service tools and platforms including OKTA, TEAMS, LivePerson, Zuora, Cisco
Finesse, and OPERA Hotel Property Management Solutions. Strong leadership skills developed through
team management training and hands-on experience in supervising and coaching staff. Committed to
continuous learning, with certifications in information security, business ethics, and team leadership.

🛂 Nationality	🇨🇷 Costa Rica
🏡 Residency	🇨🇷 Costa Rica
📍 Location	🇨🇷 Costa Rica
Remote OK	rok.co/@sebazthianwashington
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	okta teams liveperson zuora cisco finesse opera excel
Fluent in	spanishenglish
Preferred timezone	-6
Preferred annual pay (min)	$23,000/year
Preferred hourly pay (min)	$8/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter