Dynamic Call Center Supervisor and Virtual Assistant with over 10 years of experience in leadership, customer service, and remote support. Proven expertise in driving customer satisfaction, enhancing agent performance, and streamlining operations. Adept at implementing quality assurance programs and leveraging data-driven strategies to optimize performance. Bilingual in English and Spanish, with a reputation for adaptability and problem-solving in fast-paced environments.
| ๐ Nationality | ๐ฒ๐ฝ Mexico |
| ๐ก Residency | ๐ฒ๐ฝ Mexico |
| ๐ Location | ๐ฒ๐ฝ Mexico |
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rok.co/@scarrillo70 |
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| Skilled in | virtual assistance call center management leadership team management quality assurance customer service and data analysis |
| Fluent in | englishspanish |
| Preferred timezone | -7 |
| Preferred annual pay (min) | $22,000/year |
| Preferred hourly pay (min) | $11/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2024 - Now: Virtual Assistant @ Housecall Pro
2022 - Now: Quality Assurance Analyst @ Conduent
2020 - 2023: Supervisor @ Detroit Axle
2019 - 2020: Appointment Setter @ Porch
2014 - 2018: Quality Assurance Analyst @ Conduent
2001 - 2001: GED @ Emily Griffith High School