Remote worker with 10+ years of experience - Last seen 1 year ago

My Name is Sathish and I'm from India. My role as Senior Product Support Engineer at data.ai centered on elevating technical troubleshooting and refining our team's processes. The team and I were dedicated to enhancing our client support system, creating knowledge base articles, and SOPs that streamlined our operations, all while ensuring seamless service through diligent monitoring.

Skills and tools:

Excellent communication and analytical skills to delight the customers
Critical thinking
Problem analysis
Collaborate / coordinate with backend teams in identifying / resolving customer issues within
the defined SLA
Knowledge on Cloud technologies like AWS, servers
Experience writing SQL queries
Experience debugging python scripts and make changes on the JSON file
Hands on experience with Postman tool for REST API calls.
Knowledge of Linux/Unix/Windows operating system
Hands on experience using ticketing tools like JIRA, Servicenow, Zendesk, Salesforce
Flexible to work in rotational shifts.
Experience in Escalation handling and participating in cross functional team calls

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@satish_rathod
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer support technical support support engineer jira postman api sql product support
Fluent in	englishhinditelugu
Preferred timezone	GMT+5
Preferred annual pay (min)	$50,000/year
Preferred hourly pay (min)	$20/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter