Remote worker with 16+ years of experience - Last seen 11 months ago

💻 IT Support Engineer | IT Specialist | Service Desk N2 | Infrastructure & Support

With over 13 years of experience in IT, I specialize in technical support, infrastructure, and IT service management. Currently working as a Service Desk N2 Specialist, I handle critical incidents, manage permissions and access, and maintain Microsoft environments and IT security.

🚀 My key skills include:
✅ N2/N3 technical support and user assistance
✅ Active Directory administration and file permissions management
✅ Backup and data recovery management (CommVault)
✅ IT security administration (CrowdStrike Falcon, McAfee ePO, BitLocker)
✅ Office 365 & Google Workspace
✅ IT infrastructure: networks, servers, and CCTV

🎯 What sets me apart?
I have a passion for problem-solving and ensuring the best user experience. My analytical and impartial approach helps me find efficient solutions, while my strong interpersonal skills enable seamless communication with different teams.

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@rzanette99
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	it support it infrastructure service desk itil office 365 microsoft 365 active directory windows server google workspace sccm teamviewer remote support network administration cybersecurity endpoint security crowdstrike falcon mcafee epo bitlocker backup and recovery commvault itsm incident management troubleshooting hardware support software support technical support customer support help desk cloud computing networking firewall vpn server maintenance system administration it operations it asset management security compliance green it retrofit sap sql cftv data privacy linux basics
Fluent in	portugueseenglish
Preferred timezone	-1, -2, -3, -4, -5
Preferred annual pay (min)	$24,000/year
Preferred hourly pay (min)	$55/hour
Last seen	11 months ago
Signed up	11 months ago
Badges	👨‍💻 Remote worker