I am a highly experienced Customer Service Team Lead with 10+ years of experience resolving complex customer inquiries. Skilled in Team Management outstanding communication, and competent in building customer relationships which inspire confidence and loyalty. Strong ability to multi-task and prioritise, organise, train and monitor teams. I have the ability to adapt well to new environments and learn new processes quickly to achieve outstanding results.
Remote OK | rok.co/@ruwano91 |
https://www.linkedin.com/in/ruwan-k-1a2600193 | |
Skilled in | rockset mixpanel sql mysql zoho analytics zendesk intercom zoho desk aircall miro board dovetail jira confluence trello zoho one zoho crm zoom google meeting microsoft powerpoint microsoft excel google document google slide microsoft office microsoft word google sheet |
Fluent in | englishrussian |
Preferred timezone | +1,+2,+3,+4,+5,+6,+7 8,+9,+10 |
Preferred annual pay (min) | $6,000/year |
Preferred hourly pay (min) | $4/hour |
Last seen | 1 year ago |
Signed up | 1 year ago |
Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
26/03/2018 - 31/07/2019: Customer Support Officer @ SkoolBag Communication App, EdTech Group
01/08/2019 - 30/09/2021: Team Lead for Customer Support and Technical Support Specialist @ SkoolBag Communication App, EdTech Group
01/08/2015 - 23/03/2018: Senior Customer Service Associate @ RR Donnelley - Global Outsourcing, Asia Operations
01/10/2021 - To Date: Team Lead for Customer Support and Associate Data analyst @ SkoolBag Communication App, EdTech Group
01/06/2011 - 31/07/2015: Customer Service Associate @ RR Donnelley - Global Outsourcing, Asia Operations
30/09/2018 - 16/09/2020: Bachelorof Arts(Hons) in Business Administration @ University of Bedfordshire
24/03/2017 - 18/05/2018: Advanced Diploma in Business Management @ National Institute of Business Management
16/09/2016 - 03/03/2017: Advanced Certificate in Business Management @ National Institute of Business Management