Remote worker with 5+ years of experience - Last seen 1 year ago

I am an IT professional with 18 years of experience in user support, systems administration, information security, infrastructure improvements, and technical leadership. I have a solid background in information technology, and my passion for solving complex problems drives me to seek innovative solutions that add value to the business.

Throughout my career, I have worked with specific technologies and tools, such as Service Now, Python, Java, Azure, among others, leading projects ranging from end-user support to technical leadership, for large companies, such as Mercedes-Benz do Brasil. My approach is always results-oriented, and I value team collaboration and effective communication to achieve common goals.

These are some internal projects and relevant improvements that I have participated in:

• Testing and approval of the ITSM tool (Service Now) for Mercedes-Benz do Brasil;
• Optimization of services such as improvements in customer service and incident resolution;
• Improvements in practices and methods for documenting various problems;
• Analysis of team performance, so that backlogs can be reduced more fluidly;

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@rpinchiari
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Instagram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	azure devops support analyst windows
Fluent in	englishportuguesespanish
Preferred timezone	+3
Preferred annual pay (min)	$40,000/year
Preferred hourly pay (min)	$100/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎨 Maker 🎖 Early adopter