Personable and knowledgeable Technical Support Specialist with over 2 years of experience assisting clients with various software and hardware issues. Provided in-depth technical support to clients at a Tier 2 level over Email, Phone (Inbound/Outbound), Chat and Remote, and solving 99% of issues without transferring to Tier 3 support. Profound experience providing Web application support regarding the Website issues, Databases, DNS, Web Server side issues, Mailbox, FTP, WHM, cPanel, Plesk, PHP issues and more. Prominent is assisting clients, with Registering and transferring Domains and also setting up the DNS entries. Ability to keep up-to-date on technology trends, developments & established practices. Seeking to provide expert Technical Support to Enterprise Organizations as the L3 Tech Support Engineer to build bridges and cementing connections with business accounts to serve needs, strengthen loyalty and competitive growth.
| ๐ Nationality | ๐ฎ๐ณ India |
| ๐ก Residency | ๐ฎ๐ณ India |
| ๐ Location | ๐ฎ๐ณ India |
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rok.co/@rohit3193 |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | cpanel plesk technical support application support whm smtp ms 365 crm mysql |
| Fluent in | english |
| Preferred timezone | +5, +1 |
| Preferred annual pay (min) | $20,000/year |
| Preferred hourly pay (min) | $10/hour |
| Last seen | 2 years ago |
| Signed up | 2 years ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2021 - 2023: Sr. Technical Support Engineer @ Aress Software and Education Technologies
2011 - 2018: Bachelor of Engineering in Electronics and Telecommunication @ LoGMIEER, Nashik