Versatile operations manager with 15+ years of experience managing people and processes while supporting field operations and customer service on a scale of up to 500 vehicles, 100+ call center agents, multiple 3rd party vendor contracts and inventory control responsibility for over 3000 pieces of medical equipment.
In the process of re-locating by mid-summer to southern Brazil from the United States (wife has dual citizenship). Goal is to work 100% remotely for the next 5 years in an operational support or account manager role.
Co-workers know they can always count on me to arrive early, stay late when necessary and to be on call since most of my career has been spent in essential services being provided which operate 24 hours per day and 7 days per week. Proven track record of improving group productivity, reducing training time and increasing customer satisfaction.
*Note: Former Marine Corps Communication Systems Officer and Radio Operator achieving the rank of Captain (1988-1994)
| ๐ Nationality | ๐บ๐ธ United States |
| ๐ก Residency | ๐บ๐ธ United States |
| ๐ Location | ๐ง๐ท Brazil |
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rok.co/@robgoode00 |
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| Skilled in | excel office365 sharepoint smartsheet word power point asset tiger fleetview fleetweb samsara telematics vendor management operations management inventory management inspections supply chain systems administrator call center management quality assurance writing goal setting sales customer service upselling telemarketing marketing research database analysis budget planning fleet management kpi analysis classroom training field auditing |
| Fluent in | english |
| Preferred timezone | +3,+4,+5,+6,+7,+8 |
| Preferred annual pay (min) | $70,000/year |
| Preferred hourly pay (min) | $34/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2017 - 2025: Director of Fleet & Inventory @ Dispatch Health
2015 - 2017: Collections Manager @ 3 Step Collections
2011 - 2013: Business Process Improvement Manager @ Capital One
1999 - 2010: Sales Manager & Regional Operations Support @ Comcast (Xfinity)
1984 - 1988: Bachelor of Arts @ James Madison University