An inspired and dynamic Manager with expertise within the customer and hospitality industry, with ambitions to move into the Human Resources & Personnel Management sectors. Brings operational experience in people management, and the employee lifecycle, complemented with 10+ years experience as a team leader. Creates inclusive working cultures that recognise the contributions of every staff member. Uses training needs analysis to scope for training needs at a team and individual level, with regular appraisals that ensure staff members are happy and supported. As a manager, brings robust business acumen, strong budget and service management skills, and the ability to generate positive customer experiences and revenue.
| ๐ Nationality | ๐ฎ๐น Italy |
| ๐ก Residency | ๐ฌ๐ง United Kingdom |
| ๐ Location | ๐ฌ๐ง United Kingdom |
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rok.co/@robertoarienzo |
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| Skilled in | business analysis advertising customer support office 365 customer service human resources recruiting crm employee relations employee engagement people management customer satisfaction team management hotel management hospitality management communication |
| Fluent in | englishitalianspanish |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
2022 - 2024: General Manager @ Tozi Grand Cafe - Artโotel
2019 - 2022: Restaurant General Manager @ Caldesi Restaurants and Cookery School
2012 - 2019: Food and Beverage Manager @ The Baileyโs Hotel, London
2024 - Now: Sales and Communication Manager
2022 - 2022: Level 2 Business and Administration @ Doncaster College
2017 - Now: Level 7 Project Management @ Oxford Home Study
2007 - 2011: 1st Class BA (Hons) Sociology @ University of Salerno, Italy