Remote worker in Egypt with 16+ years of experience - Last seen 1 year ago

DELIVER Events
Account Manager
• Invite speakers for our keynotes
• Invite startups to demo their technology
• Invite media + associations to communicate about our event
• Invite media + associations to join our event
• Sign and follow referral contracts with media + associations + consultants
• Insert our event in events listings run by media + associations
• Serving as spokesperson and representative for DELIVER Events, And being the first contact person for all our clients (Speakers/Guests/Journalists/Sponsors/Vendors)
• Working with the invitation team, handling and replying to hundreds of emails from all our guests, on daily basis.,

Vodafone (VIS)
International account service advisor (May 2008 – Aug 2015)
• Act as the primary point of contact for the Multinational Corporate Global / Regional Help-desks and the Operators.
• Receive customer requests and make sure they are completed and that they are handed over to the proper support teams as relevant and within the agreed SLA.
• Receive and handle incidents in a timely and meticulous manner as regards details of the incidents and deadlines,
• Follow up with customers to ensure issue has been resolved.
• Acted as a team leader and managed a team of 10 people.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Received training from Vodafone to represent the brand, explain technical functions of mobile devices, and guide product selection by customers.
• Worked to resolve technical problems, improve operations and provide exceptional customer service.
• Worked with Angry customers to understand requirements and provide exceptional customer satisfaction service.
PS: Acted as a team leader from March 2014 till August 2015

🛂 Nationality	🇪🇬 Egypt
🏡 Residency	🇪🇬 Egypt
📍 Location	🇪🇬 Egypt
Remote OK	rok.co/@rikha83
Skilled in	php js html marketing ux ui account manager
Fluent in	arabicenglish
Preferred timezone	GMT -4
Preferred annual pay (min)	$25,000/year
Preferred hourly pay (min)	$15/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter