Insightful, results-driven IT professional with experience in Operations Support and Service Desk/call center environments.
Strong leadership and management skills, and the ability to lead multi-functional teams.
Ability to build and maintain strong external vendor relationships to help influence product roadmaps and stay informed on the latest technology.
Excellent verbal and written communication skills, and the ability to explain to diverse audiences.
Ability to take ownership of complex, multi-faceted, open-ended problems and drive them to completion.
Prioritize workflow & multitask efficiently in a fast pace environment while using multiple skill sets with demonstrated proficiency.
| ๐ Nationality | ๐บ๐ธ United States |
| ๐ก Residency | ๐บ๐ธ United States |
| ๐ Location | ๐บ๐ธ United States |
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rok.co/@richgrlalways |
| Skilled in | expert customer support html excel outlook active directory apple microsoft leadership management information technology |
| Fluent in | english |
| Preferred annual pay (min) | $70,000/year |
| Preferred hourly pay (min) | $34/hour |
| Last seen | 3 years ago |
| Signed up | 3 years ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
11/2013 - 07/2014: Senior Help Desk Analyst @ TRex/ Lockheed Martin
08/2017 - 03/2018: Legal Benefits Authorizer @ Social Security Administration
08/2014 - 08/2017: Lead Fiber Support Analyst @ Verizon
05/2019 - 10/2019: Lead Acquirer @ Capital One
03/2010 - 03/2013: Senior Help Desk Analyst @ General Dynamics Information Technology
2005 - 2010: BA Sociology @ Morgan State University