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@richgrlalways

Remote worker with 56+ years of experience - Last seen ago

Insightful, results-driven IT professional with experience in Operations Support and Service Desk/call center environments.
Strong leadership and management skills, and the ability to lead multi-functional teams.
Ability to build and maintain strong external vendor relationships to help influence product roadmaps and stay informed on the latest technology.
Excellent verbal and written communication skills, and the ability to explain to diverse audiences.
Ability to take ownership of complex, multi-faceted, open-ended problems and drive them to completion.
Prioritize workflow & multitask efficiently in a fast pace environment while using multiple skill sets with demonstrated proficiency.


Skilled in expert customer support html excel outlook active directory apple microsoft leadership management information technology 
Fluent in english
Preferred annual pay (min) $70,000/year
Preferred hourly pay (min) $34/hour
Last seen 3 years ago
Signed up 3 years ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

11/2013 - 07/2014: Senior Help Desk Analyst @ TRex/ Lockheed Martin

08/2017 - 03/2018: Legal Benefits Authorizer @ Social Security Administration

08/2014 - 08/2017: Lead Fiber Support Analyst @ Verizon

05/2019 - 10/2019: Lead Acquirer @ Capital One

03/2010 - 03/2013: Senior Help Desk Analyst @ General Dynamics Information Technology

Education

2005 - 2010: BA Sociology @ Morgan State University

8ms