Remote worker with 17+ years of experience - Last seen 6 months ago

Accomplished IT professional with extensive experience in infrastructure and operations management, leading diverse multinational teams. He excels in IT governance, continuous improvement, risk mitigation, and security. Richard is highly skilled in infrastructure management, including OS updates, software distribution, and observability tools (Zabbix, Grafana). He has global leadership experience in Level 2 support for servers, datacenters, and storage, and is adept at ITIL processes and crisis management. A champion of automation and RPA, he also specializes in people management, agile methodologies (Scrum, SAFe), DevOps, and ITSM/CMDB tools like Remedy and ServiceNow.

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@richardfigueiredo
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	it ops infrastructure leadership governance continuous improvement planning compliance audit metrics licensing engagement communication deliverables crisis sla kpis okrs ogsm security risk mitigation standards critical support root cause backlog war room windows linux servers datacenter storage virtualization patching scripting bash endpoints distribution os monitoring observability networks zabbix grafana catchpoint openmanage scom emc puppet nlyte oracle em discovery mcafee servicenow remedy cmdb itsm salesforce mecm bladelogic atrium aws rpa devops agile scrum safe mentoring team management conflict resolution talent dev mediation global leadership level 2 support stakeholders product metrics performance architecture automation deliverables aws saa safe agilist itil v3 bladelogic atrium discovery english spanish
Fluent in	englishportuguese
Preferred timezone	-1, -2, -3, -4, -5, -6
Preferred annual pay (min)	$25,000/year
Preferred hourly pay (min)	$18/hour
Last seen	6 months ago
Signed up	6 months ago
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