Remote worker with 11+ years of experience - Last seen 5 months ago

Media Operations Specialist | CRM & Email Marketing Expert | Multilingual Professional

I am a seasoned professional with extensive experience in CX, media operations, CRM management, and email marketing strategies. At Meta, I served as an SME in CX for e-commerce, collaborating with global teams to optimize workflows and consistently achieve SLA targets.

Key Highlights:

- Media Operations Expertise: Proven ability to manage end-to-end media operations, including campaign budgeting, Purchase Order (PO) and Insertion Order (IOs) processes, and performance reporting using tools like Power BI and Excel.

- Email Marketing Specialist: Years of hands-on experience designing and executing email marketing strategies to drive engagement and conversions, backed by advanced knowledge of platforms and metrics.

- CRM Management: Extensive experience in implementing, optimizing, and integrating CRMs (e.g., HubSpot) to improve lead management and sales processes.

- Global Collaboration: Worked closely with American teams at Meta, navigating diverse and multicultural environments.

- Data Accuracy & Reporting: Expert in data entry and management, ensuring consistent and high-quality information across ERP systems and marketing tools.

Languages:

English (Fluent, C1 level)
Spanish (Professional)
Portuguese (Native)

About Me:
I thrive in fast-paced, remote-friendly environments where data-driven decision-making and operational efficiency are key. With a passion for collaboration and innovation, I bring strategic insights to help businesses achieve their goals in media operations, CRM optimization, and digital marketing strategies.

🛂 Nationality	🇧🇷 Brazil
🏡 Residency	🇧🇷 Brazil
📍 Location	🇧🇷 Brazil
Remote OK	rok.co/@ricardo_visnardi
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Skilled in	cx customer support media operations crm email marketing marketing strategies e commerce workflow optimization sla management team collaboration global teams campaign management data analysis excel power bi office 365 meta ads marketplace onboarding team management google ads erp sap offline media content creation process improvement digital marketing omnichannel strategies mobile marketing brand management unilever meta leadership communication problem solving reporting cross functional teams project management advertising travel agency tourism microsoft teams slack asana trello facebook instagram hubspot jira data entry xlookup vlookup canva media buying sop kyc
Fluent in	englishspanishportuguese
Preferred timezone	+0, +1,+2,+3, +4, +5, +6, +7,+8,+9,+10
Preferred annual pay (min)	$50,000/year
Preferred hourly pay (min)	$18/hour
Last seen	5 months ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎖 Early adopter