Remote worker with 11+ years of experience - Last seen 2 years ago

Experienced Team Leader and Customer Support Specialist with a strong background in Shopify, Google, and Microsoft Xbox Chat. As a Team Leader for Shopify, I successfully managed and supported a customer experience team, ensuring exceptional support to merchants. In my role as a Customer Service Representative for Google and Microsoft Xbox Chat, I provided outstanding assistance to users, resolving inquiries and technical issues promptly and effectively. With expertise in handling multiple communication channels, I have a proven track record of delivering exceptional customer experiences. Proficient in metrics-driven performance management, I focus on achieving targets such as response time, first contact resolution, average handling time, escalation rate, QA score, NPS, and CSAT. With a commitment to continuous improvement and a customer-centric approach, I am dedicated to delivering top-notch support and contributing to the success of businesses.

🛂 Nationality	🇵🇭 Philippines
🏡 Residency	🇵🇭 Philippines
📍 Location	🇵🇭 Philippines
Remote OK	rok.co/@rhea_mae_castro
Telegram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer support ecommerce front end google sheets leadership technical support virtual assistant quality analyst quality assurance seo marketing analyst va
Fluent in	english
Preferred timezone	+8
Preferred annual pay (min)	$15,000/year
Preferred hourly pay (min)	$4/hour
Last seen	2 years ago
Signed up	2 years ago
Badges	👩‍💻 Remote worker 🎖 Early adopter