In my 18 years of professional experience, I have successfully managed operations in various industries, including call centers. My journey in the call center industry began in 2003, and since then, I have consistently delivered exceptional results while serving multiple clients, especially executives. My experience in this field has honed my skills in customer service, client relations, process optimization, and team leadership, which I believe will be valuable in ensuring company success.
2021 - Now: Business Operations Manager @ Prominent Outsource
2017 - 2018: Performance Maximization Manager @ Voiceless Technologies
2014 - 2016: Transition Manager @ AVATAR TECHNOLOGIES PHL. INC.
2011 - 2013: Operations Supervisor @ Hinduja Global Solutions
2006 - 2011: Operations Supervisor @ TeleTech
1999 - 2003: Bachelor of Arts , Mass Communication / Media Studies @ University of Negros Occidental - Recoletos