With over six years of experience as a claims analyst, I have honed a robust skill set in problem-solving, claims resolution, and review. I am dedicated to delivering high-quality service to clients and insurance customers, ensuring that claims are processed in compliance with established standards and guidelines.
In my role, I have been responsible for reviewing and analyzing mitigation claims, ensuring accurate invoicing of line items, critical evaluation of drying condition records, appropriate labor efficiency, price list variations, equipment sizing, and more. I have communicated file quality expectations to franchises and liaised with franchises, clients, agents, policyholders, and insurance companies regarding claims. Additionally, I have supported the training of new hires and cross-functional teams in claims procedures. Utilizing Xactimate and internal software, I have reviewed estimates and invoices for flood, mold remediation, and water mitigation projects, contributing to enhanced claims accuracy, efficiency, and customer satisfaction.
| ๐ Nationality | ๐บ๐ธ United States |
| ๐ก Residency | ๐บ๐ธ United States |
| ๐ Location | ๐บ๐ธ United States |
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| Skilled in | claimsreview projectmanagement operationsmanagement environmentalsafety teambuilding leadership training dev inspections hazmat qa qc indoorairquality moldinspection remediation preventivemaintenance moisturecontrol moldprevention commercialmoldprevention residentialmoldremoval eventplanning tournamentdirecting marketing customerservice fundraising accountmanagement claimsreviewer firstresponder emergencymanagement |
| Fluent in | english |
| Preferred timezone | Eastern |
| Preferred annual pay (min) | $45,000/year |
| Preferred hourly pay (min) | $25/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2022 - 2023: Claims Analyst @ ServiceMaster Brands
2021 - 2022: CEO/Founder @ Georgia Bass Trail LLC
2016 - 2021: Claims Analyst @ National Water Claims Services
2015 - 2015: Operations Supervisor @ NorthStar Recovery Services
2014 - 2015: Environmental Specialist @ Excel Civil & Environmental Associates
2012 - 2014: Project Manager @ Palmetto Environmental Solutions
2006 - 2006: Operations Manager @ First Restoration Services
2004 - 2006: Mitigation Manager @ First Response Restoration
1997 - 2004: Firefighter @ Lee County Fire Department
2007 - 209: AA Business Administration @ University of Phoenix