Innovative and dedicated Customer Success Manager with 10+ years of experience elevating customer satisfaction and driving operational excellence. Adept at developing and implementing strategies that enhance customer engagement, streamline workflows, and foster long-term relationships. Proven track record in leading cross-functional teams, optimizing processes, and leveraging data to deliver impactful results. Committed to creating exceptional customer experiences and contributing to organizational success through strategic insights and effective solutions.
| ๐ Nationality | ๐บ๐ธ United States |
| ๐ก Residency | ๐บ๐ธ United States |
| ๐ Location | ๐บ๐ธ United States |
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rok.co/@rcottingham |
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| Skilled in | customer success data analysis onboarding implementation analysis software integration system implementation stakeholder management process mapping client retention product management collaboration strategic planning conflict resolution schedule coordination data management business dev project management process improvement performance reporting training facilitation saas cost saving risk mitigation operations management quality assurance microsoft google suites |
| Fluent in | english |
| Preferred annual pay (min) | $95,000/year |
| Preferred hourly pay (min) | $40/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2022 - Now: Medicaid Lead @ UHS
2012 - 2013: Masters of Business in Management and Leadership @ Liberty University