Iโm a results-driven Senior Customer Success Manager with over a decade of experience leading customer success, teams, and operations for SaaS organizations. I specialize in driving client satisfaction, enhancing customer retention metrics, and leading high-impact teams to consistently exceed goals. My strategic, data-driven approach has led to significant revenue growth and market expansion throughout my career.
2024 - Now: Technical Instructor @ Shotokan Karate-Do International Federation
2024 - 2024: Account Executive @ Zillow
2018 - 2022: Customer Operations Manager @ Doorhub
2015 - 2018: Customer Success Manager @ Eventbuizz
2013` - 2015: Customer Success Representative @ Eventbuizz
2021 - 2024: JudoPass
2024 - 2024: Exercising Leadership Foundational Principles Certification @ Harvard University
2009 - 2012: Communications & Creative Leadership @ IITC College