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@rahul_18

Remote worker with 56+ years of experience - Last seen ago

Iโ€™m a results-driven Senior Customer Success Manager with over a decade of experience leading customer success, teams, and operations for SaaS organizations. I specialize in driving client satisfaction, enhancing customer retention metrics, and leading high-impact teams to consistently exceed goals. My strategic, data-driven approach has led to significant revenue growth and market expansion throughout my career.


Skilled in gainsight salesforce crm power bi microsoft dynamics 365 tableau zendesk trello gong slack relationship management enterprise account management startup management team management stakeholder management collaboration negotiation project management skills mentorship flexibility adaptability problem solving executive reporting strategic leadership strategy building executive relationship management change management playbook dev customer advisory board account segmentation customer engagement revenue and growth grr nrr renewal strategy customer expansion revenue forecasting operational efficiency lifecycle management data driven insights voc journey mapping enablement programs nps customer churn meddpicc framework customer success customer advocacy escalation management 
Fluent in englishhindi
Preferred timezone GMT-5
Preferred annual pay (min) $120,000/year
Last seen 11 months ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽจ Maker

๐ŸŽ– Early adopter

Employment

2024 - Now: Technical Instructor @ Shotokan Karate-Do International Federation

2024 - 2024: Account Executive @ Zillow

2018 - 2022: Customer Operations Manager @ Doorhub

2015 - 2018: Customer Success Manager @ Eventbuizz

2013` - 2015: Customer Success Representative @ Eventbuizz

Side Projects

2021 - 2024: JudoPass

Education

2024 - 2024: Exercising Leadership Foundational Principles Certification @ Harvard University

2009 - 2012: Communications & Creative Leadership @ IITC College

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