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@rafaelaraujo_o9

Remote worker with 6+ years of experience - Last seen ago

With more than 10 years of experience in IT, focusing on support and processes. Experience in all segments on the service of support be it remote or in person, user management, security policies, processes and procedures, continuousimprovement and quality based on ITIL Foundations. As well as more complex aspects of IT, such as advanced networking protocols, management and engineering.


Skilled in leadership coordination it itil 10 years of experience user management process analyst bpmn 
Fluent in portugueseenglishspanish
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2022 - 2024: LATAM Field Services and Remote Technical Support Coordinator @ Stefanini IT Solutions

2021 - 2022: Operations Coordinator @ Stefanini IT Solutions

2020 - 2021: Advanced Support Leader @ Stefanini IT Solutions

Education

2024 - 2026: Analysis and System Development @ Descomplica

2012 - 2013: Networking, Hardware and Engineering Technologies @ SENAI

6ms