Remote worker with 14+ years of experience - Last seen 1 year ago

My greatest strength is transforming vision into action: structuring solid strategies and actively engaging in their execution, unafraid to get my hands dirty. I believe in leading by example, aligning teams toward ambitious goals, and delivering results that leave a lasting impact.

For over 12 years, I’ve been at the heart of Customer Success, building teams that don’t just solve problems—they create connections that drive loyalty. I’ve seen firsthand how a well-designed process and an aligned team can transform an entire company.

My approach lies at the intersection of strategy, data, and human leadership. As a Six Sigma Black Belt, I turn complexity into scalable, efficient processes. But beyond the numbers, I know that true success in Customer Success is about understanding people—customers, collaborators, and teams.

🚀 Some of my biggest achievements:

- Led the expansion of operations in LATAM, doubling operational capacity and managing teams of 650+ employees, ensuring efficiency without losing the human touch.
- Increased NPS by 40% in just 8 weeks, leveraging Six Sigma methodologies and process optimization.
- Reduced churn by 2.7%, implementing Customer Success strategies driven by data analysis and automation.

I see Customer Success as both an art and a science.

An art because it requires empathy, leadership, and vision.
A science because without data, structure, and strategy, even the best intentions fall short.

If you share this vision or are looking for ways to elevate customer experience in logistics, let’s connect. I’m always open to conversations about strategy, scalability, and the impact of a well-built team.

🛂 Nationality	🇺🇸 United States
🏡 Residency	🇲🇽 Mexico
📍 Location	🇲🇽 Mexico
Remote OK	rok.co/@rafael_vazquez
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	management customer success customer experience office365 excel powerbi six sigma lean business intelligence storytelling leadership change management operations strategy strategic agile data analytics risk management budget management salesforce sap dynamics scrum tableu
Fluent in	englishspanish
Preferred annual pay (min)	$60,000/year
Preferred hourly pay (min)	$35/hour
Last seen	1 year ago
Signed up	1 year ago
Badges	👨‍💻 Remote worker 🎨 Maker 🎖 Early adopter