Remote worker with 1+ years of experience - Last seen 1 month ago

I work at the intersection of customer experience, operations, and product.

Over the past 8+ years, I’ve led customer operations and support functions at companies like Wix, Bitpanda, and Tripadvisor, building systems that scale, reduce inefficiencies, and improve how companies serve their users.

My focus has been on connecting customer support with product and engineering teams, turning support data into actionable improvements and more efficient operations.

More recently, I’ve been working hands-on on product and operational projects, including building and launching a live marketplace platform from scratch, covering backend systems, payments, automation, and deployment.

What I do best:

- Build and scale customer support operations
- Improve workflows and reduce inefficiencies
- Bridge customer support, product, and engineering
- Implement systems and automation that scale

I’m currently open to roles in:

- Customer Experience / Support Operations
- Product Operations
- Implementation / Onboarding (SaaS)
- Operations & Workflow Automation

🛂 Nationality	🇮🇹 Italy
🏡 Residency	🇪🇸 Spain
📍 Location	🇪🇸 Spain
Remote OK	rok.co/@rafaaamorgado
Telegram	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	customer experience customer support customer care customer operations cs management operations management process improvement leadership team management training dev quality assurance qa workforce management product operations product operations workflow automation systems thinking technical troubleshooting saas api integrations web dev zendesk salesforce jira asana clickup notion confluence make com automation tools html css js rest apis github vercel supabase stripe ai tools claude cursor codex gemini
Fluent in	englishportuguesespanish
Preferred timezone	0,+1,+2,+3,-5,-6,-7,-8
Preferred annual pay (min)	$80,000/year
Last seen	1 month ago
Signed up	3 years ago
Badges	👨‍💻 Remote worker 🎖 Early adopter