Experienced IT Support Specialist with over 7 years of expertise in product analysis and technical support within tech environments. Proven ability to collaborate with engineering teams to develop innovative solutions and actively monitor product performance to improve the user experience. Skilled in creating knowledge bases to streamline troubleshooting and deliver prompt customer support. A proactive problem solver with strong analytical skills, adept at process optimization and achieving high levels of user satisfaction. Dedicated to leveraging diverse technical expertise to drive significant outcomes in product management.
| ๐ Nationality | ๐ง๐ท Brazil |
| ๐ก Residency | ๐ง๐ท Brazil |
| ๐ Location | ๐ง๐ท Brazil |
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rok.co/@potergiordano |
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| Skilled in | customer support microsoft azure intune o365 customer satisfaction interpersonal skills teamwork |
| Fluent in | portuguesespanishenglish |
| Preferred timezone | -3, -6, +1, +2, +3 |
| Preferred annual pay (min) | $20,000/year |
| Preferred hourly pay (min) | $10/hour |
| Last seen | 10 months ago |
| Signed up | 10 months ago |
| Badges |
๐จโ๐ป Remote worker |
2024 - 2025: Product Analyst @ Dell
2022 - 2024: Support Analyst @ Dell
2021 - 2022: Support Analyst L3 @ Status
2019 - 2021: Support Analyst L2 @ WME
2022 - 2025: Technical in System Analysis and Development @ UNISINOS
2018 - 2020: Associate degree in Computer Networks @ Alcides Maya