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@pmfall

Remote worker with 12+ years of experience - Last seen ago

As an accomplished Insights and Analytics Manager, I possess a proven track record of orchestrating data-driven transformations within the telecommunications sector. My focus is on translating complex datasets into actionable insights and leading cross-functional teams to achieve remarkable results.

Throughout my career, I've played a pivotal role in driving significant revenue growth and mitigating customer churn through targeted marketing strategies. My expertise encompasses implementing personalized customer experiences and proficiency with various data analytics tools, including Tableau, Power BI, Python, SQL, and R.

In my current role as a Senior Data Analytics Manager at Free Senegal, one of Senegal's leading telecommunications providers, I've harnessed the power of data to guide strategic decisions, yielding a notable 30% increase in revenue. Advanced automation, along with my skills in Python, R, and SQL, has enabled me to conduct sentiment analysis for measuring customer satisfaction.

Previously, at Expresso Telecom Group, I elevated subscriber satisfaction by 20% and drove a 10% revenue increase through personalized customer experiences and dynamic pricing strategies. My tenure at Tigo Telecoms delivered a substantial 20% reduction in customer churn and a 30% boost in cross-selling and upselling.

Committed to knowledge sharing, I'm passionate about mentoring students and professionals in data analysis through the Open Classroom initiative. Areas of expertise include data visualization, statistical analysis, and ETL tools.

I'm enthusiastic about exploring new opportunities and applying my data-driven expertise to create transformative impact. Let's connect and explore potential collaborations to drive data-driven success in the future.


Skilled in marketing analytics segmentation python cvm bi data viz 
Fluent in frenchenglishwolof
Preferred annual pay (min) $120,000/year
Preferred hourly pay (min) $80/hour
Last seen 1 year ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2022 - 2024: Senior Manager, Data Analytics @ Free Senegal

2019 - 2022: Customer Data Analytics Manager @ Expresso Telecom

2014 - 2019: Customer Insights and Analytics Manager @ Millicom (Tigo)

Education

2011 - 2013: Master Computer science, Statistics and Numerical Modeling @ Universitรฉ Claude Bernard Lyon 1

5ms