Remote worker with 10+ years of experience - Last seen 2 years ago

I have a real passion for Agile and the idea of embedding these principles into teams. I loved the fact that Agile and Scrum champion transparency and collaborative communication. I am empowered by working in a self-managed team that can co-ordinate its own sprint planning, reviews, retrospectives, stand-ups to ensure a smooth project delivery. I also believe where necessary every team should ensure to nurture a respectful and transparent environment. I live by the motto of continuous improvement and learning from your mistakes.

I have 5+years experience in delivering exceptional customer service and resolving complex technical issues at the world's first ever 3 trillion dollar company Apple. I balance software and hardware related issue resolution with educating our customers across the 1.65 billion Apple devices in active use. I also have prior technical experience at Google.

I also have experience managing multiple cross-functional and international projects in an Operations manager role at Souletiquette and as a project coordinator at Irish Tech Society.

I am an expert operator in the customer support sphere with a deep passion for creating fantastic experiences for customers and delivering innovative solutions for stakeholders worldwide.

I have presented to senior leadership in the tech and biomedical sectors multiple times, for example at the biomedical department of Our Lady of Lourdes hospital and to EMEA Apple Care Cork leadership.

I am confident that my contributions towards a team are not only positive and insightful but also uphold the values of Agile enabling team members to become self-organized, productive and happy. My strong people skills allow me to bring people together in a collaborative environment with shared vision and ideals to resolve technical or project related issues.

Skills include:

-Continuous Delivery & Integration
-Kanban, Scrum,
-Non-Directive Servant Leadership
-Jira, Confluence, Rally & Microsoft
-Efficient Use of Powerful Questions
-Mentoring, Teaching, and Coaching
-LEAN
-Conflict Management
-Impediment Resolver
- Business Analysis
- Agile & Waterfall Project Management principles
- Social media and brand management
- Communications
- Relationship building and management
- Content creation and curation

🛂 Nationality	🇮🇪 Ireland
🏡 Residency	🇮🇪 Ireland
📍 Location	🇮🇪 Ireland
Remote OK	rok.co/@pmado94
X	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
Skilled in	project managment ios mac agile methodology tech support problem solving
Fluent in	english
Preferred annual pay (min)	$60,000/year
Last seen	2 years ago
Signed up	4 years ago
Badges	👨‍💻 Remote worker 🎖 Early adopter